What is the Value of a Managed Services Provider

Before we get into IT Service Provider pricing, let’s talk about what exactly a Managed IT Service Provider does. A Managed Services Provider (MSP) offers businesses a multifaceted value that extends far beyond simple cost savings. One of the key benefits of engaging an MSP is the expertise they bring to the table. Professionals within a MSP are well-versed in the latest technologies and best practices, ensuring that businesses have access to cutting-edge solutions without having to invest heavily in research and development. This expertise translates into enhanced operational efficiency; MSPs can optimize existing processes, identify bottlenecks, and implement streamlined systems, leading to significant time and resource savings.

Moreover, MSPs provide a proactive approach to IT management. They monitor systems round the clock, detect issues before they escalate, and apply necessary patches and updates promptly, minimizing downtime and ensuring business continuity. This proactive monitoring not only enhances productivity but also bolsters security, safeguarding businesses against cyber threats and data breaches all while being backed by a guaranteed service level agreement.

The value of an MSP lies in the scalability and flexibility they offer. As businesses grow or encounter fluctuations in their operations, MSPs can seamlessly adjust their services to accommodate changing needs. Whether a company needs to scale up its IT infrastructure or scale it down temporarily, MSPs provide a level of adaptability that in-house IT teams often struggle to match. At the same time, a MSP can augment internal IT staff to provide additional resources or expertise as needed. This flexibility is particularly crucial in today’s fast-paced business environment, where agility can mean the difference between seizing opportunities and missing out.

Additionally, by outsourcing IT management to a reliable MSP, businesses can focus on their core competencies. They can direct their energy and resources toward strategic initiatives, innovation, and customer satisfaction, knowing that their IT infrastructure is in capable hands. Ultimately, the value of a Managed Services Provider lies in its ability to empower businesses, enabling them to thrive in an increasingly digital and competitive landscape.

Managed IT Support

Options for Managed IT Services Prices

The modern small business has many options to choose when it comes to Managed IT cost structures. These options can vary depending on the MSP you’re talking to, their operational maturity, your business IT infrastructure and industry type, and much more. With so many options it can be difficult for a business owner to make a decision on the right type of MSP for them. The typical options for Managed IT Services are as follows:

Flat-Rate or Fixed Monthly Fee: This has become the standard for most companies these days and for a good reason. It just makes sense for most businesses. In this model, a business will pay a consistent monthly fee for a set of IT services. This provides businesses with a predictable budget for IT allowing them to plan all expenses every month. Fixed fee pricing is very popular among small and medium businesses as they can have essentially a fully outsourced IT department without unexpected costs.

Per-Device or Per User Pricing: Consider this as a sub-model to the flat-rate or fixed fee model. With this model, a business will pay a fee per device or per user per month. This is a way that a lot of MSPs will calculate how much their monthly rate should be based on the size of your environment. In this model, the client can determine the total cost of additional devices or employees based on that per unit pricing.

Pay as you go or Break/Fix pricing structure: This option is typically offered by smaller MSPs or ones that have less operational maturity. This model is usually preferred by smaller businesses because they are only paying for the hours they get, however with no proactive management, cyber security or business continuity services, a business may have significant gaps in their overall IT strategy. This model can also lead to unexpected costs when there is an outage or incident requiring a large number of hours to be billed to the client.

How Much Do IT Services Cost

The cost associated with IT Services provided by Managed Service Providers can vary depending on multiple factors. For one the scope of work that your MSP is offering will certainly increase or decrease the pricing. For example, some businesses may just need server or network management where another company may provide end user support as well as full management of your network. A company opting for only specific services will certainly see a lower price compared to a fully outsourced IT service quote. Another fairly obvious point would be the size and complexity of your environment. A large business with hundreds or thousands of employees, cloud services, data storage, server infrastructure and multiple sites is going to cost a lot more than a simple network with a dozen users.

Another factor to consider is the different pricing options offered by the IT provider. For example, the flat fee pricing is going to be a lot more expensive than a break/fix model. On a break/fix plan you are only paying for services when things break, but on a monthly IT service plan you are going to have a lot more services included, translating to a higher price point as well. Ultimately the pricing structure depends on the scope of services, size and complexity of how much data, how many users and complexity of your network, as well as the pricing options available from the IT company.

How Much Will My Managed IT Support Cost?

Let’s get to what’s important – how much will IT services cost for my business?

We provided a handy IT Services cost calculator here below, but we have a few questions for you to consider before you will have an accurate quote.

  • Is this going to be a co-managed engagement, where you will have internal IT employees as well as an outsourced MSP?
  • Are you looking for a flat fee every month or are you looking more for a pay as you go engagement?
  • How complex is your environment? How many devices do you have, do you have standardization or multiple different brands and systems?
  • Are you looking for Remote ONLY or would you like on-site support to be included?
  • Do you have servers in your office or a datacenter? OR are all of your services cloud based?
  • Are there any compliance requirements such as PCI, HIPAA or CMMC?
Managed IT Support

Transparent Managed IT Services Pricing

Don’t let managed IT service prices remain a mystery. Explore the monthly costs for our full-service and ongoing IT support. With three distinct support plans tailored to your business needs, we ensure transparency and flexibility in managed IT services pricing.

Good

Plan

Ideal for those looking for fundamental support and infrastructure management features.

What’s Included
  • UNLIMITED SUPPORT PACKAGE

    – Unlimited Remote Support
    – Immediate Response Available via Chat, Phone or Email

  • INFRASTRUCTURE MANAGEMENT

    – Patch Management
    – 24×7 Infrastructure Monitoring
    – Backup and Disaster Recovery
    – Network/Cloud Management
    – Vendor Management
    – Mobile Device Management

  • ACCOUNT MANAGEMENT

    – Technology Procurement
    – Monthly Executive Report
    – Technology Business Reviews

  • AFTER HOURS, PROJECT AND ON-SITE SUPPORT BILLED HOURLY

Most Popular

Better

Plan

Designed for businesses seeking a more comprehensive support structure with unlimited availability.

What’s Included
  • EVERYTHING FROM THE GOOD PLAN, PLUS:

     

  • UNLIMITED SUPPORT

     

    – Unlimited On-Site Support
    – Unlimited Emergency Support

     

  • ADVANCED SECURITY

     

    – Simulated Email Phishing
    – Security Awareness Training
    – Dark Web Monitoring
    – Password Management

     

  • AFTER HOURS, PROJECT AND ON-SITE SUPPORT BILLED HOURLY

Best

Plan

Perfect for enterprises prioritizing maximum support and security.

What’s Included
  • EVERYTHING FROM THE BETTER PLAN, PLUS:

     

  • UNLIMITED 24×7 SUPPORT

    – Unlimited After-Hours Support

  • ULTIMATE SECURITY

    – Security Information and Event Management (SIEM)
    – Managed 24×7 XDR
    – SASE & ZINA

     

  • PROJECT SUPPORT BILLED HOURLY

Other Factors to Consider When Choosing an IT Provider

Apart from pricing, there are several other critical factors that businesses must consider when selecting an IT service provider. Expertise and Experience stand out as paramount elements. A MSP with a proven track record and a team of skilled professionals is more likely to deliver effective solutions and troubleshoot complex issues efficiently. Client Reviews and Testimonials are invaluable sources of insight. Evaluating feedback from previous or existing clients provides a glimpse into the provider’s reliability, customer service, and the real-world impact of their services. A provider with consistently positive testimonials is often a reliable choice, indicating client satisfaction and a history of successful collaborations.

Furthermore, Cybersecurity Protocols and Compliance are non-negotiable considerations in today’s digital age. A trustworthy IT service provider should adhere to stringent cybersecurity practices, ensuring the safety of sensitive data and compliance with industry regulations. Providers that invest in cutting-edge security measures and stay updated with the latest cybersecurity trends offer a shield against potential cyber threats, assuring clients of a secure IT environment. Additionally, Scalability and Flexibility are vital, especially for growing businesses. A capable IT service provider should offer scalable solutions that can adapt to the evolving needs of the business. Flexibility in service offerings allows businesses to tailor their IT support according to their requirements, ensuring they pay for services that are precisely aligned with their needs. By considering these factors alongside pricing, businesses can make informed decisions, selecting an IT service provider that not only fits their budget but also aligns with their goals and values, fostering a long-lasting and fruitful partnership.

What Our Clients Say About Sirius

We couldn’t be happier with Sirius Office Solutions and the co-managed IT services they offer. Their team has been great to work with and their response times are very fast. They play a pivotal role with our network planning, network security and IT support. We highly recommend Sirius and their team for any IT needs!

Brad Roberts, Client

Sirius Office Solutions was quick to respond and help with my issue. Even though it was a small issue, I received excellent, prompt, professional service. I would use them again and highly recommend them.

Shari Larson, Client

Cody has done a great job for us, he is very professional and was able to fix our computer problems and his IT knowledge makes all the difference to our business.

Doris Hedenberg, Client