As businesses large and small face increasing pressure to do more with less, many are turning to managed service providers (MSPs) for IT support services. a Managed Services Provider will be in charge of handling Information Technology from end to end. This helps to free up internal resources to focus on other priorities. With a large amount of MSPs in Denver to choose from, finding the right one for your business is sure to be a daunting task. That is why we offer a few questions you should make sure to ask your existing or potential IT Service Provider:
What IT Services Do You Offer?
Knowing exactly what this MSP has the ability to do is a very important question to ask. Some IT Service providers are more so “break fix” IT Support companies that just fix problems as they arise. You always want to find a Denver based IT Service provider that works towards a more proactive approach, working towards 100% uptime rather than putting out fires.
What is Your Approach to IT Security?
Cyber Security is so important in this day and age, it is important to partner with an IT Services company that takes Security seriously. Ask questions about what they do to protect your tech and your data. Ask about what they do to protect against ransomware and how they monitor your infrastructure for any security events. If their response is less than adequate, it’s best to look elsewhere.
How Do You Bill For Your Services?
Some IT Service Providers bill on an hourly basis, making it very difficult for your business to budget for IT costs for the coming months or years. It’s best to find a MSP that will bill you on an all-inclusive monthly basis so you don’t have to worry about a major IT issue coming up and breaking the bank. Make sure to ask if the MSP provides an option for unlimited remote support, even better would be unlimited on-site support so you should never have to pay extra for a downed server or network device.
How Does Your IT Service Enable Our Business Processes?
Finding a IT Support company in Denver may be easy, but a good IT Services company will not only fix your IT issues, but also enable your employees to increase their efficiency through technology. A solid IT Support company will review your business roadmap with you, and align technological decisions with those business goals. Rather than just being another vendor, your MSP should help you advance your business.