Avoid These Costly Mistakes

Your business can benefit a lot from utilizing an outside technology company. However, you need to avoid several key mistakes when choosing your team.

Time spent on trying to figure out the digital platforms you use in your business can be costly. While doing that, you can’t focus on your business needs, which can then result in poor customer satisfaction.

This is where an organization such as Sirius comes into play. We give you the benefits of an in-house IT department without the overhead costs. While there are numerous vendors to pick from, not all of them may accommodate your specific needs. And integrating with the wrong team can raise your spending due to irrelevant services, recurring security issues, data backup problems, and downtime.

Therefore, you need to be extra careful when selecting your team. The only way to avoid disappointment is to avoid these eight common mistakes when looking for the right company to support your technology.

THE EIGHT MISTAKES

MISTAKE #1 – INSISTING ON THE LATEST AND GREATEST

Many advertisers want to trick you into believing that the most modern tech will resolve all your issues. While the newest technology such as cloud systems can boost operations in many businesses, they might not suit your particular business.

Carefully consider what technology will help you achieve and determine if the investment enables you to fulfill them. Your provider shouldn’t confuse you with tech jargon or pressure you into making an abrupt decision.

MISTAKE #2 – FAILING TO CONSIDER RESPONSIVENESS

Determining the SLA and responsiveness of your new IT Vendor is essential. You need to ask them how long they usually take to reply to an issue or resolve problems. Be sure to gauge their onsite support capabilities as well, as some may provide remote-only.

Constant monitoring and availability can help ensure you can detect issues early. With this, the provider can immediately update systems to safeguard against disasters. This is why asking their availability and is crucial.
Furthermore, they should offer simple access to their desk support. You should be able to contact them via email, phone, and chat which is something that we offer at Sirius Office Solutions.

MISTAKE #3 – DISREGARD FOR SECURITY

Security features should be top of list for most companies these days. Businesses that lack security can’t shield your system from cyber threats, increasing the risk of data loss and access to resources.

To avoid this, look for a provider that can protect you from ransomware, malware and other threats. Prioritization of security for your business’s confidential data, like trade secrets and customer information is necessary.

When it comes to the technical aspect of Infosec, a business should have features that prevent data intrusions immediately upon detection. The list includes phishing simulations, web filtering, DNS sec, endpoint protection, and dark web scanning.

In addition, responsible businesses should eliminate threats before they compromise your system. Making sure to abide by compliance and security best practices should be a requirement.

MISTAKE #4 – FORGETTING THE BUDGET

Many IT companies operate under hourly billing models. This may assist with upfront or monthly billing charges, however, changes in your technology without considering the recurring costs can cripple your finances.

Research your providers, and create your budget with professional assistance.

MISTAKE #5 – FORGETTING TO ASK ABOUT SCALABILITY

A large impediment to choosing a provider would be disregarding scalability.

A scalable provider would allow your business to evolve and grow. If your provider is willing to work with you and modify things, this allows them to extend services to accommodate your company’s goals, even when business changes occur.

MISTAKE #6 – NOT DETERMINING SERVICE-LEVEL AGREEMENTS

A Service level agreement (SLA) hold an Information Tech Company accountable for their service. It will help to define their responsibilities, quality, scope, and delivery time. Without it, you’ll have no way of holding the company accountable.

When selecting your vendor, find one with a very responsive SLA. It can help guarantee the service scales while rendering continual improvement.

MISTAKE #7 – NO TRAINING OR FEEDBACK

It doesn’t end once you’ve found a reliable vendor. New technologies won’t magically increase efficiency.

To accomplish your business goals, everyone within your business will need to understand how to use your new tech. Bear in mind that not every employee may be able to grasp new tools easily. Some may even prefer the old way of doing things.

Fortunately, you can hire experts to train these employees. These pros should simplify any complexity and advise your people on making the most of your new technology.

Also, some businesses will set up regular training but fail to monitor their team’s performance. This prevents you from assessing your employee’s response.

It is a good idea to build surveys and other forms of feedback collection to determine and address any problems.

MISTAKE #8 – IGNORING PAST ISSUES WITH OTHER VENDORS

Choosing a new provider is very similar to purchasing standard products and services. If you do not check user reviews this can lead to disappointment.

Analyze the potential vendor’s current and previous clients from similar industries. Look for reviews, and ask the provider for a list of projects and references.

After performing this exercise, you should be able to tell whether the new provider is a match for your business.

Keep in mind that every IT team is different. For instance, they might be well-versed in the healthcare industry but have no experience working with manufacturing. That’s why as mentioned, stick to a company that has experience servicing your industry for best results.

FINDING THE PERFECT FIT

Nobody wants to end up with a poor vendor that can’t deliver results, leaves your company open to cyber threats, and causes other problems. Your investment goes down the drain, and your operations will suffer.

Luckily, at Sirius Office Solutions, we can help with the decision.